RTA Cabinet Mall – Returning a Cabinet

Returning a cabinet

To avoid having a problem where you would need to return an item, we go to great lengths to make sure we have your order correct before shipping it. We ask that you double check your measurements to be sure they are correct. Review your parts list and verify that all necessary items have been listed prior to order confirmation. All the exact specifications for our cabinetry are listed our website so that nothing gets misrepresented. We will send you an itemized list of the cabinetry we are shipping for you so you can review to be sure everything is correct and that every cabinet will fit. We are not responsible for your measurements or design layout. We can only assure that the individual cabinet measurements are correct. We try to work closely with you up front to be sure we have everything correct before we even accept an order. This generally insures no problem later. In the event we should error, and a cabinet is not as specified on your itemized list, then we will quickly correct the situation. In short, anything that is our fault we will replace for free, anything that is your fault will have to be reordered at regular price. Depending on the problem, we may be able to modify an incorrectly ordered cabinet for you. We are always ready to help you figure the best way to resolve a problem, should you find something is not fitting correctly. We rarely have a problem with either of these issues because of the time spent up front getting everything right to start with.

RA Numbers – If for any reason you are returning an item to us, you must first get an RA (Return Authorization) number from us. (Unopened boxes ONLY) We will not accept return delivery on any items that do not have an RA number. There can be a restocking fee – up to 25% of the invoiced amount and no amount of the freight will be refunded. If you have any questions, please contact us before ordering. Some Distributors do not accept returns. This will be clearly stated where applicable – related order forms.  Again, under certain circumstances we may be able to accept returns….unopened box only….return authorization….possible restocking fee….customer is responsible for all freight charges.

We hope you understand and agree with our Returns Policy and look forward to serving you.